Castle & Gardens Day Experience

For those wishing to book Christmas Tickets for the lockdown period 21 Nov – 2 Dec, please read the latest update about what will be included in your experience.

Castle tickets must be pre-booked online and are pre-set to 30 minutes after your arrival time at the gardens. Castle tickets are limited to enable social distancing. Queuing at the Castle is likely, although this will be reduced by using pre-booked tickets. Audio Guides will not be available during the Christmas experience.

This Christmas at Hever Castle become Peter Pan and chase your shadow through Neverland to experience the wonders of never growing old.

Begin your Christmas experience in the Castle. You will be met with beautiful traditionally decorated rooms, welcoming log fires and twinkling Christmas trees.

Outside in the grounds, take a magical journey along the immersive Christmas trail. Follow the one-way system and start your voyage in London in the nursery. Then, ‘fly high’ above the City streets into space and follow the directions to Neverland - second star to the right and straight on till morning. Discover where Peter’s friends The Lost Boys live, visit the Mermaid Lagoon, the Native American camp and be wary when you tiptoe past the Crocodile with his ticking clock and Captain Hook’s pirate ship at the dock. As the trail finishes, spot Nana the dog in her kennel.

After you have explored the captivating displays, meet characters from Peter Pan (Captain Hook, Peter Pan, Wendy and Mr Smee) as you wander through the gardens. In front of the Castle, ride the carousel (£1 – card only) and enjoy vintage fairground stalls including a coconut shy and hoopla (£1 – card only). Appreciate relaxed Christmas shopping in the Gift Shops, and sample delicious festive food in the restaurants and kiosks. The Play Areas will be open. On peak days there will be timed sessions and you may need to queue for your chosen Play Area. Entry is on a first come first served basis.

Timings

To enjoy the full experience of Christmas at Hever Castle we recommend you allow enough time for each of the elements of the experience that you wish to include. Attractions, shops and eateries will start closing before the final exit time.

• Castle – 30 – 45 minutes
• Christmas Trail 30 - 45 minutes
• Carousel 30 - 45 minutes
• Vintage Fairground Stalls 30 - 45 minutes
• Eating 30 - 45 minutes
• Shopping 30 - 1 hour
• Play Areas 30 minutes

Queuing at many of the attractions will be necessary even when tickets have been pre booked.

Last exit from the gardens is at 18:30 (16:30 on Christmas Eve). Visitors are requested to exit the car park no later than 3.5 hours after your arrival time to enable social distancing.

As much of this experience is outdoors we recommend you wrap up warm and pop on your wellies or suitable shoes.

Important Information

• What’s new/different in 2020?
• What safety measures will be in place?
• Access statement
• Tickets
• Annual Members
• Carers
• B&B Guests

What’s new/different in 2020?

• Opening hours – 11:30am – 8:30pm (the exception is Christmas Eve when final exit is 4:30pm). This is to enable more people to experience the after dark illuminations. Daytime tickets (Arrival 11,30am – 2.45pm, last entry 3pm, last exit 6.30pm) and Twilight tickets (Arrival 4pm – 6.45pm, last entry 7pm, last exit 8.30pm).
• Pre-booked tickets with arrival times only - To visit this Christmas you will need to book a date and a session time for your arrival (including Annual Members), this must be pre-booked online and is necessary to limit numbers to protect yourself and each other. Please do not arrive before your arrival time as you will be turned away and asked to return later.

          Tickets available for 2020:

• Father Christmas’ Grotto & Gardens Tickets
• Castle & Gardens Tickets
• Gardens Only Tickets

          Combined Castle, Grotto & Gardens unavailable for 2020

• Pricing – Daytime Tickets (Arrival 11:30am – 2.45pm, last exit 6.30pm) and Twilight Tickets (Arrival 4pm – 6.45pm, last exit 8.30pm) are priced according to the experience available.
  
• Annual Members – Gardens Only members will need to pay an upgrade for the Castle.
  
• Christmas Trail – This will be one-way only to enable social distancing. Please take a look at the map before booking and before your visit to help you plan your experience. There will be no characters on the trail this year, instead they will be interacting with visitors around the grounds and the trail will be an immersive experience full of sights and sounds but a no touch area to minimise risk. There will be no ‘snow’ on the trail for 2020. The theme this year is Peter Pan.
  
• Castle – We are limiting the numbers in rooms of the Castle and cannot guarantee Castle entry for everyone. Pre-booking and timed entry is also necessary to help reduce queues. Castle entry times are pre-set to start 30 minutes after your arrival time in the gardens. Castle & Gardens tickets are required for this experience. Audio Guides will not be available during the Christmas experience.
• Vintage Fair– You may be asked to remove your gloves whilst enjoying the vintage fairground games, you will need to sanitise your hands before entering the carousel or having a go on the coconut shy and hoopla. Please stick to your bubbles and we will keep you in your own areas on the carousel as much as this allows. Please note this is subject to change. Purchase your tickets for the Vintage Fair on the day. This will be payable by card only.
• Shopping – The Hever Shop will be open daily 11:30am – 8:00pm (4pm on Christmas Eve) and the Courtyard Shop Weekends and Daily from 9th December.
  
• Eating & Drinking – There will be a selection of eateries available on site with festive themed food and drink available. More details to follow.
  
  

What safety measures will be in place?

When you visit, we will also have safety measures in place. Please respect the rules and guidelines for your own protection and the safety of others. Those that do not follow the guidelines may be approached by staff and may be asked to leave. Abuse of any kind will not be tolerated.

We promise to keep you feeling safe by:

• Restricting visitor numbers
• Providing a warm welcome at a distance
• Patrolling our site to monitor visitor activity
• Using one way systems to enable social distancing
• Providing additional cleaning of facilities
• Staff will wear face coverings in line with current government guidelines
• Operating a cashless system

What we ask of you in return to show you care:

• Book an arrival time online
• Don't forget to book under 5s. They MUST have a ticket.
• Adhere to the arrival times that you have been provided for all activities. Do not arrive before your arrival time as you will be turned away and asked to return later.
• Adhere to the current government guidelines. Anyone failing to comply will be asked to leave.
• Keep two metres away from other visitors
• Follow the one-way systems in the grounds
• Wash your hands for 20 seconds after using facilities
• Use hand sanitiser when necessary
• Take your litter home with you
• Wear a face covering in line with current government guidelines (usual exemptions apply) 

Access statement 

Christmas access statement

Tickets

• All tickets are non-transferable and non-refundable unless the event is cancelled or covered by any refund protection purchased (see T&Cs).
• All members of your party require admission tickets.
• Tickets must be pre booked online.
• Tickets for children cannot be purchased alone. At least one adult must be included in your party.
• Tickets will remain in your basket for 15 mins for you to complete your purchase. After this time they will automatically go back on sale.
• Please note your booking reference when it appears on the screen. If you do not receive an email confirmation please read our Christmas FAQs for further instructions.
• Always check details before travelling. Hever Castle reserves the right to close all or part of the Castle, grounds, catering outlets and activities, and to change or cancel events.
• Tesco Clubcard Vouchers, RHS, Historic Houses, Visit Kent 2-for 1 and Gardeners’ World offers are not valid during the Christmas event.

Annual Members

Daytime Christmas Garden Only admission is free to all Annual Members. For Castle & Gardens Members the Castle is also free. Garden Only Members wishing to visit the Castle will need to pay an upgrade fee (£4 Adults/£2 Children). Twilight Tickets are chargeable but are discounted for Annual Members. Grotto tickets are chargeable. All tickets MUST be prebooked and you will be asked to include your membership number and surname to complete your purchase. You will also need to produce a valid membership card on entry. Failure to provide a valid membership card will mean that you will be charged the full rate prior to your visit or on entry. Annual Members cannot book for non members, other than those under 5 years, until the 7 October. Annual Members can book for two experiences until the 7 October, then multiple dates after this time.

Carers

Standard charges apply to visitors with accessible needs, general admission for carers is free of charge. For carers in your party, please select the Carer ticket as well as your own.  You will be asked to con Proof of disability will be requested on admission, which may include a Blue Badge, statement of special educational needs from LEA or NHS, or a letter from a medical professional on NHS headed paper. Failure to provide proof will mean that you will be charged the full rate on entry.

B&B Guests staying during the Christmas event

There is no need to book Castle or Gardens tickets, you will be given these on arrival. After making your room reservation you will be sent an email containing details for how to pre-book to visit Father Christmas should you wish to do so.

Complimentary Ticket Holders

We would like to remind you to bring your physical complimentary tickets with you with their separate unique 4 or 5 digit reference, as you will be required to present these along with your email confirmation. Visitors that do not bring their complimentary tickets will be charged the full rate on entry.

More information about this event

Visit the website for full details
Event terms and privacy policy